In Assam’s Sipajhar, Bengali Muslim residents claim they were targetted in eviction drive

In Assam’s Sipajhar, Bengali Muslim residents claim they were targetted in eviction drive

Abu Sama in front of his demolished house. | Arunabh Saikia “My father would have been alive had those Bangladeshis been evicted before,” said Kalyan Das, a student of Class 11 who lives in Sipajhar in Assam’s Darrang district. The body of his father, 58-year-old Ananda Das, was found next to a wetland in the area on the afternoon of November 23. Das, a farmer, had gone missing two days earlier. According to Mukut Ali, the police officer investigating his alleged murder, the body bore “no signs of external injuries”. In…

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Worries about the safety of bank deposits may further erode the economy of trust

Worries about the safety of bank deposits may further erode the economy of trust

ndian villagers queue outside a bank as they wait to deposit and exchange 500 and 1000 rupee notes in Hanuman Ganj village on the outskirts of Allahabad | Sanjay Kanojia/AFP The Big Story: Fear and savings “This tsunami will wipe out your money lying in the banks,” warned a message that went viral on WhatsApp recently, spreading panic among depositors. It was referring to the new Financial Resolution and Deposit Insurance Bill, 2017, lying with a joint parliamentary committee at present and expected to be tabled during the winter session. Among…

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Putting the patient first – insights for hospitals to meet customer service expectations

Putting the patient first – insights for hospitals to meet customer service expectations

As customers become more vocal and assertive of their needs, their expectations are changing across industries. Consequently, customer service has gone from being a hygiene factor to actively influencing the customer’s choice of product or service. This trend is also being seen in the healthcare segment. Today good healthcare service is no longer defined by just qualified doctors and the quality of medical treatment offered. The overall ambience, convenience, hospitality and the warmth and friendliness of staff is becoming a crucial way for hospitals to differentiate themselves. A study by the Deloitte…

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