Putting the patient first – insights for hospitals to meet customer service expectations

Putting the patient first – insights for hospitals to meet customer service expectations

As customers become more vocal and assertive of their needs, their expectations are changing across industries. Consequently, customer service has gone from being a hygiene factor to actively influencing the customer’s choice of product or service. This trend is also being seen in the healthcare segment. Today good healthcare service is no longer defined by just qualified doctors and the quality of medical treatment offered. The overall ambience, convenience, hospitality and the warmth and friendliness of staff is becoming a crucial way for hospitals to differentiate themselves. A study by the Deloitte…

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Budget 2015: Common man’s expectations from FM Jaitley

Budget 2015: Common man’s expectations from FM Jaitley

With just few weeks remaining for the Finance Minister to present the Union Budget for 2015, the common man has started building up expectations from the Narendra Modi-led NDA government at the Centre. The euphoria that had gripped the entire nation during the 2014 Lok Sabha election in the form of ‘Modi wave’ is still very much alive in people’s mind and now it is time for the BJP dispensation at the Centre to deliver what it promised in the run up to the Lok Sabha polls. Considering the Modi…

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