Putting the patient first – insights for hospitals to meet customer service expectations

Putting the patient first – insights for hospitals to meet customer service expectations

As customers become more vocal and assertive of their needs, their expectations are changing across industries. Consequently, customer service has gone from being a hygiene factor to actively influencing the customer’s choice of product or service. This trend is also being seen in the healthcare segment. Today good healthcare service is no longer defined by just qualified doctors and the quality of medical treatment offered. The overall ambience, convenience, hospitality and the warmth and friendliness of staff is becoming a crucial way for hospitals to differentiate themselves. A study by the Deloitte…

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National Institutes of Health Honors Research Leaders from University Hospitals and Case Western Reserve University with Prestigious Outstanding Investigator Awards

National Institutes of Health Honors Research Leaders from University Hospitals and Case Western Reserve University with Prestigious Outstanding Investigator Awards

CLEVELAND, Jan. 26, 2017 /PRNewswire/ — Two internationally recognized medical research leaders from University Hospitals Cleveland Medical Center and Case Western Reserve University School of Medicine have received Outstanding Investigator Awards from the National Institutes of Health (NIH). The 7-year, $6.7 million dollar awards, which are the highest honor and largest individual support grants conferred by the NIH, will advance promising molecular studies of colon cancer and age-related cardiovascular risks, respectively. The honored physicians are: Sanford Markowitz, MD, PhD, head of the GI Cancer Genetics Program at the Case Comprehensive Cancer…

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