Putting the patient first – insights for hospitals to meet customer service expectations

Putting the patient first – insights for hospitals to meet customer service expectations

As customers become more vocal and assertive of their needs, their expectations are changing across industries. Consequently, customer service has gone from being a hygiene factor to actively influencing the customer’s choice of product or service. This trend is also being seen in the healthcare segment. Today good healthcare service is no longer defined by just qualified doctors and the quality of medical treatment offered. The overall ambience, convenience, hospitality and the warmth and friendliness of staff is becoming a crucial way for hospitals to differentiate themselves. A study by the Deloitte…

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IITs may hold inter-institute tech meet every year

IITs may hold inter-institute tech meet every year

The Indian Institutes of Technology (IITs) may hold an ‘Inter-IIT Tech Meet’ every year where the brightest minds from these prestigious institutions will compete and participate in a variety of events. While many of the IITs hold their tech fests, a proposal to hold a joint technology meet was discussed in a meeting of Directors of these institutes held at Kanpur campus earlier this month, sources told PTI. It is learnt that while the Directors were enthusiastic about the idea, the funds and logistics involved were also factored in, they…

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