Putting the patient first – insights for hospitals to meet customer service expectations

Putting the patient first – insights for hospitals to meet customer service expectations

As customers become more vocal and assertive of their needs, their expectations are changing across industries. Consequently, customer service has gone from being a hygiene factor to actively influencing the customer’s choice of product or service. This trend is also being seen in the healthcare segment. Today good healthcare service is no longer defined by just qualified doctors and the quality of medical treatment offered. The overall ambience, convenience, hospitality and the warmth and friendliness of staff is becoming a crucial way for hospitals to differentiate themselves. A study by the Deloitte…

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WATCH: putting the a laugh back into mastering. is that this the first-class study room door in the united states of america?

WATCH: putting the a laugh back into mastering. is that this the first-class study room door in the united states of america?

lessons at one junior faculty in Norfolk tackle a new size It looks like the the front door of Dr Who’s Tardis, however for students at Howard Junior faculty in Kings Lynn, Norfolk, this door is the way into training. “I virtually accept as true with this may be the most inspirational faculty hall within the uk,” said Gregory Hill, CEO of the Apollo Academies accept as true with and executive head of Howard Junior school. “imagine experiencing this to go to a lesson? Our scholars had been enthralled and…

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